Privacy & Cookie Policy

Lux Wedding Cars Ltd
Company Number: 16342645
Registered Address: Iconic Digital, BTS House, 69–73 Manor Road, Wallington, Surrey, SM6 0DD

1. Introduction

Lux Wedding Cars Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data that you share with us. This Privacy and Cookie Policy explains how we collect, use, store, and disclose your personal information when you visit or use our website, www.luxweddingcars.uk (“the Website”).

2. What Information We Collect

We may collect and process the following data about you:

Personal Details: Your name, email address, phone number, wedding date, and any other information provided via our contact forms or Calendly links.

Payment Information: Collected and processed securely via Stripe for your £400 security deposit.

Technical Data: Your IP address, browser type, operating system, and browsing behaviour, collected via cookies.

3. How We Collect Your Data

Through direct interactions when you complete forms on the Website.

Through automated technologies such as cookies when you browse the Website.

Through third-party platforms such as Calendly (for scheduling) and Stripe (for payments).

4. How We Use Your Data

We use your data to:

Process bookings and deliver our vehicle hire service.

Communicate with you regarding your booking.

Comply with legal and regulatory requirements.

Improve our website and customer experience.

We do not sell your data to third parties. We may share your data with trusted service providers (e.g. Stripe, Calendly) only as necessary to fulfil your booking.

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity: To fulfil your booking.

Legitimate interests: To improve services and customer experience.

Legal obligation: For accounting and regulatory compliance.

6. How We Store and Protect Your Data

Your personal data is stored securely using industry-standard practices. We limit access to your data and use encryption and secure access protocols where appropriate.

7. Data Retention

We will retain your data for as long as is necessary to fulfil the purpose it was collected for, including legal, accounting or reporting requirements. Typically, we retain client data for up to 6 years.

8. Your Rights

Under UK data protection laws, you have rights including:
The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data.
The right to object to or restrict processing.
The right to data portability.
To exercise any of these rights, please email us at bookings@luxweddingcars.uk.

9. Cookies

We use cookies to improve your experience on our Website. Cookies are small text files stored on your device.
Types of Cookies We Use:

Strictly Necessary Cookies: Required for core functionality (e.g. security, form submissions).

Performance Cookies: Collect anonymous data on how visitors use the Website (e.g. Google Analytics).

Functionality Cookies: Remember your preferences and custom settings.

Managing Cookies:
You can control or disable cookies via your browser settings. Please note that disabling cookies may affect the functionality of the Website.

10. Third-Party Services

We use third-party platforms to process bookings and payments:
Calendly (for scheduling)
Stripe (for payments)

Each platform processes data according to its own privacy policy and terms, which we recommend reviewing.

11. Changes to This Policy

We reserve the right to update this policy from time to time. Any changes will be posted on this page and will become effective upon publication. Please review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, or about how we handle your personal data, please contact us at:
📧 bookings@luxweddingcars.uk
📞 0207 112 9333